Talk with us
Tell us what is happening now and what support would make life easier.
Care that feels personal
Helping you live safely and confidently at home.
From a little help each day to round-the-clock support, our local team provides dependable care shaped around the person—not just the task.
Good CQC rated
Excellent Essex provider quality
Local Established 2017
The right support, at the right time
Care built around real life
We take time to understand routines, preferences, health needs and what matters most. Then we build a care plan that supports independence, dignity and reassurance for the whole family.
Meet your care team
We assess your needs and carefully match carers to the person and situation.
Start with confidence
Your care plan stays responsive as needs, routines or circumstances change.
Our care philosophy
Person-centred care comes first.
We see the person—not a list of tasks. Our care starts with what matters to each individual: their choices, abilities, routines, relationships, goals and the way they want to live.
Support, never take over
We support every aspect of daily living while encouraging each person to do everything they can safely do for themselves. Care should build confidence—not leave someone feeling inadequate.
Through choice, encouragement and active participation, we help people retain skills, maintain independence and improve their quality of life.
Robust initial assessments
We take time with every client to understand their care needs, strengths, risks, preferences, routines and personal outcomes before care begins.
Careful staff matching
Our staff mix is linked to the people we support. We consider each carer’s knowledge, skills, experience, communication and suitability for the client.
Highly trained care professionals
Our staff are trained to a high standard and supported to keep developing the knowledge, confidence and specialist skills their work requires.
Active participation
We work with people, not around them. Clients are encouraged to make choices, take part in daily tasks and remain in control of their own lives.
Our mission & ethos
To provide excellent, compassionate and dependable care that protects dignity, promotes independence and gives every person the best possible quality of life. We aim to be second to none in the standard of care we deliver.
Our care services
Flexible support, from short visits to 24-hour care
Every package is tailored. Care can begin with practical daily support and adapt over time without losing the familiarity that matters.
⌂
Visiting care
Flexible home visits from 15 minutes, providing personal care, medication support, meals, mobility help, companionship and everyday routines.
Ask about home visits →24
24-hour live-in care
One-to-one, round-the-clock reassurance from a dedicated carer living in the home, helping the person continue life safely in familiar surroundings.
Ask about live-in care →2–12
2–12 hour block care
Flexible support from two to twelve hours for companionship, social activities, outings, appointments, respite or longer periods of continuous care during the day or overnight.
Discuss block care →☾
Sleep-in & waking-night care
Sleep-in care for overnight reassurance, or an awake carer throughout the night for safety, continence care, medication and regular support.
Ask about overnight care →↻
Respite & holiday cover
Flexible care that gives family carers time to rest, attend appointments or take a well-earned break.
Arrange respite care →✦
Reablement & emergency care
Short-term help after illness or hospital, plus urgent care arrangements when circumstances suddenly change.
Talk to our team →
Care in your own home
Visiting care that fits around your day
Our carers visit at agreed times to provide as much or as little help as is needed. Visits can start from 15 minutes and can be arranged once a week, several times a day or as part of a larger care package.
- Washing, dressing, continence care and personal hygiene
- Medication support in line with the agreed care plan
- Preparing meals, drinks and snacks
- Mobility, transfers and safe movement around the home
- Shopping, appointments, companionship and community access
- Light household tasks and support with everyday routines
Round-the-clock reassurance
Live-in care, centred on the person
A dedicated carer lives in the home, providing one-to-one support and reassurance throughout the day and night. It can help someone remain in familiar surroundings while receiving a consistent level of care.
- Personal care, medication and daily routines
- Meals, shopping and help around the home
- Mobility support and assistance attending appointments
- Companionship, hobbies and keeping connected with the community
- Specialist support for dementia, Parkinson’s and complex needs
- Planned daily breaks with suitable care cover arranged
Where we provide care
Local community care—and support across Essex and Suffolk
We support people in West Mersea, Rowhedge, Fingringhoe, Colchester, Brightlingsea and surrounding towns and villages. We also welcome care enquiries from anywhere across Essex and Suffolk.
Pet care at home
Because pets are family too
If you are poorly, recovering or temporarily unable to manage your pet’s usual routine, we can include practical pet support within your agreed care plan. It means less worry for you and familiar, dependable care for the animals you love.
- Feeding pets and refreshing their water
- Cleaning litter trays and pet areas
- Taking dogs for an agreed walk
- Helping maintain familiar pet routines
- Picking up pet food or essential supplies
Speak to our office01206 890 907
On-call number07849 853 301
Specialist, person-led support
Experience with complex and changing needs
Good care looks different for every person. Our team supports people living with a wide range of health conditions, disabilities and life changes—with patience, skill and respect.
Tell us what support you needDementia & Alzheimer’s
Familiar routines, calm communication and attentive support that sees the person first.
Elderly & frail care
Practical help and companionship to maintain safety, comfort and independence.
Mental health support
Consistent, non-judgemental care for wellbeing, daily living and positive routines.
End-of-life care
Compassionate, dignified support for the person and their family in familiar surroundings.
Learning disabilities & autism
Strengths-based support that respects communication, choice and individual goals.
Parkinson’s & physical disability
Thoughtful assistance with mobility, medication routines and day-to-day independence.
Specialist end-of-life care
Comfort, dignity and familiar faces at home
When someone is approaching the end of their life, our compassionate team can provide calm, person-centred support in the place they know best. We listen carefully to the person and their family, respect their wishes and work alongside the professionals already involved in their care.
Support can be arranged through visiting care, longer blocks, overnight care or a live-in package, and can adapt as needs change.
Talk privately with our care teamHow we can support you
- Gentle personal care, continence support and help with daily comfort
- Repositioning and mobility support in line with the agreed care plan
- Medication support as directed and recorded within the care plan
- Mouth care, food and drinks according to the person’s wishes and needs
- Reassurance, companionship and a calm presence during the day or night
- Practical and emotional support for relatives and family carers
- Working with GPs, district nurses, hospices and other professionals
Care that follows the personWe protect dignity, choice, comfort and familiar routines. Our role complements clinical and nursing care—it does not replace it.
Proudly local
A care company with its roots in the community
A‑Star Home Care Limited has supported people and families across Essex since 2017, with care available across Essex and Suffolk. We believe continuity, honest communication and capable carers make a meaningful difference—not only to the person receiving care, but to everyone around them.
Our care is organised locally and supported by digital care planning, medication records and visit monitoring, helping families feel informed and confident.
GoodCQC rating
ExcellentEssex provider quality
9.2homecare.co.uk review score
Every month
Last
Saturday At our offices
Saturday At our offices
Free community service
Community Care & Support Drop-In
Come and talk to our friendly team about care, support or anything you are unsure about. Everyone is welcome, whether you need help now or are simply planning ahead.
No appointment needed
No obligation
Free to attend
We can help you understand care options, funding, prices and the support that may be available. If we do not know the answer, we will do our best to find it for you.
Pop into our offices for a coffee, meet the team and have an informal chat. You do not need to be an Astar client—this drop-in is open to everyone in our community.
Meet the team
A skilled team with a lifetime of care experience
Our strength comes from the different qualifications, professional backgrounds, languages and lived experience within our team. We bring that knowledge together to give each person safe, thoughtful and truly individual support.
Some of our wonderful team
Zandra
Responsible for the quality, safety and regulatory oversight of the service.
Hayley
Supports assessments, staffing, daily operations and responsive care delivery.
John
Provides experienced guidance and practical support across the care team.
Dee & Richard
Support staff through supervision, mentoring and experienced care leadership.
Our supporting staff
Our senior staff and care staff bring different strengths, specialist knowledge and experience to every care package.
Office administration
Claire — Office Administrator
Claire is our Office Administrator and is available on the phone or in our office from 9am to 5pm, Monday to Friday.
Qualified and continually developing
Our team hold recognised QCF care qualifications and are always training, refreshing their practice and building their knowledge and skills. We have dementia champions, challenging-behaviour specialists and end-of-life specialists, alongside qualified staff who train colleagues in areas including moving and positioning, first aid and other essential care skills.
Wide professional knowledge
Our collective experience includes a qualified nurse, qualified trainers and assessors, qualified teachers and a former social worker.
Experienced care leaders
Former managers and team leaders work alongside long-serving care professionals who have supported people in care for many years.
Languages and communication
Team members speak a variety of languages, and we have British Sign Language skills within the team to support communication with Deaf people and the Deaf community.
What people say
Trusted by clients and families
9.2out of 10Six reviews on homecare.co.uk
★★★★★
“Their staff are just wonderful. Attentive, caring, and reliable.”
Neil M — Son of client
★★★★★
“Their care has enabled my mum to remain in her own home.”
Suzanne R — Daughter of client
★★★★★
A client highlighted friendly, punctual visits and support that helped her remain as self-sufficient as possible.
Patricia N — Client
Join A‑Star
Bring your care and compassion to our team
We welcome enquiries from caring, dependable people interested in visiting, live-in, waking-night, sleep-in and bank care roles.
Start a conversation
Not sure what kind of care is right?
That is completely understandable. Tell us a little about the situation and our local team will help you consider the next step—without pressure.
Areas we coverWest Mersea · Rowhedge · Fingringhoe · Colchester · Brightlingsea · Essex · Suffolk
For care enquiries, referrals or recruitment:
contact@astarhomecare.org.uk Email our care team Please do not include confidential medical information in your first email. We will arrange a secure conversation with you.